RiteSelect Refund, Return, and Cancellation Policy
Last Updated: June 28, 2025.
This policy outlines the terms for cancellations, returns, and refunds on purchases made through RiteSelect.com. Please read this policy carefully, as individual Vendors may have their own specific return rules that are consistent with this overarching policy.
RiteSelect provides the platform for transactions but is not the seller of the items. Therefore, the Vendor is primarily responsible for accepting returns and issuing refunds. RiteSelect may step in to facilitate a resolution in accordance with this policy if a Buyer and Vendor cannot reach an agreement.
1. Order Cancellations
Before Shipment:
· You may request to cancel an order immediately after placing it by contacting the Vendor directly through the RiteSelect messaging system.
· Cancellation is not guaranteed and is at the discretion of the Vendor. If the Vendor has not yet processed or shipped the order, they will typically approve the cancellation.
· If the Vendor approves the cancellation, you will receive a full refund to your original payment method.
After Shipment:
· Once an order has been shipped, it can no longer be cancelled. You must wait for the order to arrive and then initiate a return (if eligible).
2. Returns & Refunds for Physical Products
Eligibility:
· To be eligible for a return, an item must be unused, in its original packaging, and in the same condition you received it.
· You must initiate a return within 30 days of receiving the item. Some Vendors may offer a longer return window, which will be stated in their store's policy.
· You must have a valid reason for the return, such as:
· The item is defective or damaged upon arrival.
· The item is significantly not as described.
· You received the wrong item.
Non-Returnable Items:
· Certain items are not eligible for return unless they arrive damaged or defective. These include:
· Perishable goods, custom-made, or personalized items.
· Intimate or sanitary goods, hazardous materials, or flammable liquids/ gases.
· Items explicitly marked as "Final Sale" on the product page.
The Return Process:
1. Contact the Vendor First: Do not ship the item back without instructions. You must first contact the Vendor directly via your order page or the RiteSelect messaging system to:
· Explain the reason for the return.
· Request a Return Merchandise Authorization (RMA) number or specific return instructions.
2. Ship the Item: Once the Vendor provides instructions, ship the item back to the address they provide. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
3. Vendor Inspection & Refund: Upon receipt, the Vendor will inspect the item. If the return is approved, the Vendor will initiate a refund to your original payment method.
Return Shipping Costs:
· Buyer's Fault: If you are returning an item because you changed your mind, you will be responsible for the cost of return shipping.
· Vendor's Fault: If the return is due to an error by the Vendor (e.g., wrong item, defective item), the Vendor is responsible for providing a prepaid return shipping label.
Refund Timing:
· Approved refunds will be processed immediately by the Vendor.
· Please allow 5-10 business days for the refund to be credited to your original payment method, depending on your bank or card issuer's processing times.
3. Policy for Digital Products
· All sales of digital products (e.g., software, eBooks, digital art, templates, courses) are FINAL.
· Due to the intangible nature of digital goods, which can be duplicated, refunds are not typically provided after the digital product has been accessed or downloaded.
· Exceptions may be made only at the Vendor's sole discretion in cases where:
· The digital file is fundamentally defective and corrupt and cannot be opened or used.
· The product received is drastically different from what was described on the product page.
· If you experience an issue with a digital product, you must contact the Vendor directly for technical support.
4. How to Initiate a Return or Refund
1. Log into your RiteSelect account.
2. Go to "My Orders" and find the order containing the item you wish to return.
3. Click on "Contact Vendor" or "Request Return" to send a direct message to the seller.
4. Clearly describe the issue and your reason for the return request.
5. RiteSelect's Role in Disputes
If you and a Vendor cannot reach an agreement on a return or refund, you may contact RiteSelect Support to open a dispute. We will review the communication between you and the Vendor, the product listing, and any supporting evidence (photos, tracking information) to make a fair decision based on this policy.
6. Contact Us
For questions about this policy, or if you need help facilitating a return dispute, please contact us at:
RiteSelect Support Email:support@riteselect.com Please include your Order ID in all correspondence.