-RiteSelect Shipping Policy
Last Updated: June 28, 2025
This Shipping Policy outlines the general guidelines for order processing, shipping, and delivery on RiteSelect.com. Please note that RiteSelect is a multivendor marketplace, and individual Vendors are responsible for fulfilling and shipping the orders they receive. This policy provides a general framework, but specific processing times, methods, and costs are set by each Vendor.
1. Order Processing Time (Handling Time)
· What it is: The time it takes for a Vendor to prepare an order for shipment after payment is confirmed. This includes packaging the item and handing it off to the carrier.
· Standard Timeframe: Most Vendors will process and ship orders within 3-5 business days (Monday-Friday, excluding holidays).
· Variations: Some Vendors may have longer processing times, especially for made-to-order, personalized, or handmade items. The estimated processing time for each product will be clearly displayed on the product page and at checkout.
· Delays: In case of unexpected delays (e.g., inventory issues, high order volume), the Vendor is expected to communicate this to you via the RiteSelect messaging system.
2. Shipping Methods & Carriers
· Carrier Selection: Vendors select reliable shipping carriers such as USPS, UPS, FedEx, DHL, or regional postal services based on the destination, package size, and weight.
· Available Options: During checkout, you will be presented with the available shipping options and their associated costs for your location. These options are set by the Vendor.
· Tracking: Vendors are required to provide a valid tracking number for all shipped orders. This number will be uploaded to your RiteSelect order page, and you will receive an automatic notification when your order ships.
3. Shipping Costs
· Who Sets Them: Shipping costs are calculated and set by the individual Vendor.
· How They Are Calculated: Costs may be a flat rate, calculated based on the order's total weight and dimensions, or may offer free shipping after a certain order value.
· Transparency: All shipping costs will be clearly displayed and itemized before you complete your purchase at checkout.
4. Domestic Shipping
· This policy applies to shipments within the same country as the Vendor's listed business location.
· Estimated delivery times for domestic orders typically range from 2-10 business days after the handling time, depending on the shipping method selected.
5. International Shipping
· Availability: Not all Vendors offer international shipping. This option will only appear at checkout if the Vendor ships to your country.
· Customs and Import Duties:
· Buyer's Responsibility: For international orders, you, the buyer, are considered the importer of record and are solely responsible for paying any applicable customs duties, import taxes, tariffs, and brokerage fees.
· RiteSelect and Vendors have no control over these charges and cannot predict what they may be.
· For more information, please contact your local customs office.
· Delivery Times: International delivery times can vary significantly based on the destination country, customs processing, and the carrier used. Please allow 5-30 business days for international orders after the handling time.
6. What to Do If Your Order is Delayed or Lost
· Check Tracking: Always use the provided tracking number to monitor your package's progress first.
· Contact the Vendor: If the tracking information has not updated for an extended period or the package is marked as delivered but you have not received it, your first point of contact should be the Vendor directly through the RiteSelect messaging system. They can initiate a trace investigation with the carrier.
· Carrier Issues: Please understand that once a package is in the hands of the shipping carrier, the Vendor and RiteSelect have limited control over transit times and delivery. Delays due to weather, customs, or carrier errors are unfortunately possible.
· Lost Packages: If a carrier confirms a package is lost, the Vendor is responsible for resolving the issue, either by providing a full refund or shipping a replacement, in accordance with our Terms and Conditions.
7. Inaccurate/Incomplete Addresses
· It is the buyer's responsibility to provide a complete and accurate shipping address during checkout.
· If a package is returned to a Vendor due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for the cost of re-shipping the package.
· To change a shipping address, you must contact the Vendor immediately after placing your order. If the order has already been shipped, it may not be possible to change the address.
8. Contact Us
For any questions regarding a shipment, please always contact the Vendor first through your order page on RiteSelect.com.
If you are unable to resolve the issue with the Vendor, you may contact RiteSelect Support for assistance:
RiteSelect Support Email:support@riteselect.com Please include your Order ID and the name of the Vendor in all correspondence.