Shipping Policy

Effective Date: February 6, 2025
Last Updated: August 1, 2024

At Rite Select, we are committed to ensuring a smooth and efficient shipping experience for both buyers and vendors. This Shipping Policy outlines the key details regarding shipping methods, processing times, delivery options, tracking, shipping costs, and handling lost or delayed shipments. By using our platform, you agree to the terms outlined in this policy.

1. Order Processing & Handling Time

1.1 Order Confirmation

• Once an order is placed, the customer will receive an order confirmation email with the order details.

• The vendor will also be notified to begin order processing.

1.2 Order Processing Time

• Vendors are required to process and ship orders within 1-3 business days unless otherwise stated in the product listing.

• Custom or handmade items may have longer processing times, which will be clearly indicated.

1.3 Order Modification & Cancellation

• Orders can only be modified or canceled before they are shipped.

• Once an order has been processed for shipping, modifications or cancellations are not possible.

2. Shipping Methods & Delivery Time

2.1 Available Shipping Methods

Vendors on Rite Select offer multiple shipping methods, including:

✔ Standard Shipping – Typically takes 5-10 business days.
✔ Express Shipping – Typically takes 2-5 business days.
✔ Same-Day / Next-Day Shipping – Available for select locations.
✔ International Shipping – Delivery times vary depending on the destination country.

• The available shipping options depend on the vendor’s location and delivery service partners.

• Estimated delivery times are provided at checkout based on the shipping method selected.

2.2 International Shipping

• Vendors offering international shipping will specify the available countries and estimated delivery times.

• Customers are responsible for any applicable customs duties, taxes, or import fees.

• International shipments may take 10-30 business days, depending on customs processing in the destination country.

2.3 Delayed Shipments

• While we strive for on-time deliveries, unforeseen circumstances (such as weather, natural disasters, or carrier delays) may cause delays.

• Customers will be notified in case of significant delays.

• If an order is delayed beyond 15 business days from the estimated delivery date, customers can request a refund or replacement.

3. Shipping Costs & Fees

3.1 Shipping Fees

• Shipping costs vary depending on:

• • The vendor’s location.

  • The delivery destination.

  • The selected shipping method.

  • The product's weight and dimensions.

• Shipping fees are calculated at checkout and displayed before the order is confirmed.

3.2 Free Shipping

• Some vendors may offer free shipping on select products or orders above a certain amount.

• Free shipping eligibility will be mentioned on the product page.

3.3 Additional Charges

• International shipments may be subject to import duties, VAT, or customs clearance fees.

• These additional fees are the responsibility of the customer and vary by country.

4. Order Tracking & Delivery Updates

4.1 Tracking Your Order

• Once an order is shipped, the customer will receive a tracking number and link via email.

• Tracking information is also available in the “My Orders” section of the customer’s account.

• Some vendors may use third-party carriers, and tracking details will be provided based on the carrier’s availability.

4.2 Estimated Delivery Time Updates

• Customers will receive periodic updates on their order status, including when it has shipped and when it is out for delivery.

• If there are any unexpected delays, customers will be informed via email or SMS.

5. Lost, Stolen, or Damaged Shipments

5.1 Lost Shipments

• If an order has not arrived 15 business days after the estimated delivery date, customers should contact Rite Select support.

• If a package is confirmed lost, a replacement or refund will be issued based on the vendor’s policy.

5.2 Stolen or Missing Packages

• If the tracking shows “delivered” but the package is missing:

• • Customers should first check with neighbors, building staff, or family members.

  • If still not found, customers should contact Rite Select within 48 hours of the stated delivery time.

  • Rite Select may assist in filing a claim with the shipping carrier, but responsibility lies with the carrier.

5.3 Damaged Packages

• If an order arrives damaged, customers should:

• • Report the issue within 48 hours of receiving the item.

  • Provide photos or videos of the damage.

  • The vendor will review the claim and may offer a replacement, refund, or partial compensation.

6. Vendor Shipping Responsibilities

6.1 Vendor Obligations

Vendors must:

✔ Ship orders within the promised processing time.
✔ Provide valid tracking numbers.
✔ Use reliable shipping carriers.
✔ Ensure items are securely packaged to avoid damage.
✔ Clearly list shipping policies, estimated delivery times, and applicable fees.

6.2 Failure to Ship on Time

• If a vendor fails to ship an order within the promised timeframe:

• • Customers may be eligible for a refund or order cancellation.

  • Repeated late shipments may lead to penalties, warnings, or account suspension for vendors.

7. Returns Due to Shipping Issues

If a package is returned to the vendor due to:

• An incorrect shipping address provided by the buyer, the buyer is responsible for reshipping costs.

• A failed delivery attempt by the carrier, the vendor may reship or offer a refund (excluding shipping costs).

• Damaged items, the vendor will process a replacement or refund based on their return policy.

8. Special Shipping Promotions

• Seasonal Promotions: Vendors may offer discounted or free shipping during special sales events.

• Bulk Orders & Wholesale Shipping: Buyers placing large orders can contact vendors for custom shipping rates.

9. Contact Us

For any shipping-related inquiries, please contact us:

Email: Info@riteselect.com
Live Chat: Available on RiteSelect.com
Help Center: 

By placing an order on Rite Select, you acknowledge and agree to this Shipping Policy.